XCALLY Mobile is a native application that seamlessly integrate the capabilities of XCALLY into agents’ smartphones, tablets, or smartwatches.
With XCALLY Mobile agents are available anytime, anywhere.
Exceed customer expectations with outstanding service on the move even with remote or on-call workers.
Expand the reach of customer service beyond traditional call centers by leveraging the XCALLY Mobile for field technicians, external sales teams, or staff working in various locations.
Work from anywhere with XCALLY Mobile
Manage customer calls with all the functionalities agents need, including status management, call transfer and call recording.
Cooperation
Use the internal messenger to collaborate with colleagues, even when talking on the phone.
Contact manager
Deliver a seamless customer experience by providing your teams with visibility into contact information and the customer journey.
Call history
Keep track of every conversation and easily access call data
Features:
• Inbound and outbound calls
• Internal messenger
• Call recording
• Call history
• Warm and blind call transfer
• Status settings
• Queue view
• Contact manager
• Customer Journey